Create your internal customer support service, by activating a dedicated telephone number to coordinate receiving calls, forward calls according to your routing model, and automatically view all information about the customer as you are connected.
Livecare Contact is a platform that manages your internal Contact Centre, coordinating the process to allow you to track all activities carried out by your team of operators and obtain KPIs to monitor the improvement of the support service: Main functions:
- Management of call receipt and queues
- Skill routing system
- Bar with customer data and pop-up functions
- Integration with company CRM systems